Error code · Refrigerator

GE Profile PVD28 Item Not Found: Barcode scanner message

Low risk · DIY check OK

Code: item not found
Appliance: Refrigerator
Brand: GE
Warranty: 30-day workmanship

What item not found means

On GE Profile refrigerators with an LCD touch screen (the PVD28 Smart 4-door and convertible drawer, such as the PVD28BYNFS and PVD28BYNBB), item not found appears when you scan a barcode and the product is not in the database. It is about the product record and not about the scanner or the refrigerator. Cooling and dispensing are not affected. It is a harmless message.

Common causes of item not found

Product not listed in the database
Barcode scanned poorly or at an angle
Store-brand or unusual item without a listing

✓ One safe check you can try

1. Rescan the barcode with the code flat and well lit. 2. Scan a known product to confirm the scanner works. 3. Add the item by voice, manually on the refrigerator, or in SmartHQ. 4. Try again later. Wipe the barcode if it is dirty.

! Why to stop there

If every item gives item not found, the scanner or the connection may need a check.
We check the scanner and the network connection.
Seldom a repair, and if it is, you approve the written price first.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Refrigerator codes

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item not founditem not found questions

What does item not found mean?

The scanner read the barcode, but the item is not in the database. The scan itself worked; the database just does not have the item.

How do I add the item?

Add it by voice, manually on the refrigerator, or in SmartHQ. Adding it once means it is found next time. Adding it by hand takes a moment, and then the item is stored for next time.

Is the scanner broken?

Probably not. Try a known product. If that works, the scanner is fine and only the listing is missing. The refrigerator keeps cooling normally, so nothing else is affected.

Book a visit

Still unsure about item not found?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 547-5545