Error code · Cooktop

GE Cooktop Control Lock Light: Touch Controls Locked Out

Low risk · DIY check OK

Code: Control Lock
Appliance: Cooktop
Brand: GE
Warranty: 30-day workmanship

What Control Lock means

On GE Profile induction cooktops PHP900 and PHP960, and on touch-control cooktops such as the PHP9030 and PP9030 that have a lock, the Control Lock light glows when the cooktop is locked. While locked, surface elements cannot be turned on, and locking while an element is on turns it off. This is a safety setting for cleaning or for homes with children, not a failure of the cooktop.

Common causes of Control Lock

Control Lock pad touched on purpose or by accident
Lock left on after wiping the glass
Another household member set the lock

✓ One safe check you can try

1. Touch and hold CONTROL LOCK for 5 seconds. 2. Listen for two beeps; the Control Lock light goes out. 3. Select your element and power level as usual. 4. Wipe the glass dry before using the pads, since moisture can make the lock behave oddly.

! Why to stop there

If the lock will not release or turns itself on, we check the keypad for a pad that is reading constant contact.
We also check the control for moisture damage.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Cooktop codes

EGE Profile Induction Cooktop Flashing E: Hardware Error Alert E alternating with cGE Profile Induction Cooktop E and c Alternating: Keypad Needs Clearing E alternating with oGE Profile Induction Cooktop E and o Alternating: Over-Temperature Alert Flashing codeGE Newer Cooktop Flashing Error Code: Write It Down and Call ON / Power indicator blinkingGE Induction Cooktop ON Indicator Blinking: Pan Type, Size or Position Power / ON indicator blinkingGE Radiant Touch Cooktop Power Indicator Blinking: Pads Touched Too Early WAITGE Glass Touch Cooktop Message "WAIT": Touch Board Starting Up Hot surface indicator stays onGE Cooktop Hot Surface Light Stays On: Radiant and Induction Behavior

Control LockControl Lock questions

Why won't my induction elements turn on?

The Control Lock light means the cooktop is locked, so no element can be switched on. Touch and hold CONTROL LOCK for 5 seconds to release it and use the cooktop again.

How do I know the lock released?

You hear two beeps and the Control Lock light goes out. After that, the elements respond to the pads again and you can select a power level normally.

Does locking turn off an element that is running?

Yes. Locking while an element is on turns that element off, so unlock the cooktop first and then set your heat level again from the start.

Book a visit

Still unsure about Control Lock?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 547-5545