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Error code · Washer

GE Profile UltraFast Combo Message: confirm H2O supply is ON

On GE Profile UltraFast combo washer-dryers such as the PFQ97HSPVDS, the message Confirm H2O Supply is ON means the washer is not detecting water entering the drum. The control waited for a fill and saw none,…

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Code
Confirm H2O Supply is ON
Appliance
Washer
Brand
GE
Warranty
30-day workmanship

What Confirm H2O Supply is ON means

On GE Profile UltraFast combo washer-dryers such as the PFQ97HSPVDS, the message Confirm H2O Supply is ON means the washer is not detecting water entering the drum. The control waited for a fill and saw none, so it stops and holds a 4-minute lockout. The cause is usually simple, like a closed supply valve, but it can also be a restricted inlet. You will see an empty or barely filled drum.

Common causes of Confirm H2O Supply is ON

  • Supply valve or valves closed
  • Sink unicouple connection with the sink faucet off
  • Kinked or pinched inlet hose
  • Clogged inlet screens
✓ One safe check you can try

1. Open the water supply valves behind the machine. 2. If the washer is on a sink unicouple, turn on the sink faucet. 3. Check the inlet hoses for kinks. 4. Wait out the 4-minute lockout. 5. Start the cycle again. 6. If the message returns, call us.

! Why to stop there
  • With water confirmed on, a remaining cause is the inlet valve or its screens.
  • We check flow at the inlet and look for debris in the screens.
  • A weak supply can mimic a problem inside the washer, so we test the source as well.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Confirm H2O Supply is ONConfirm H2O Supply is ON questions
Why does it tell me to confirm the supply is on?

The washer waited for water to enter the drum and did not detect any. The first and simplest thing to check is whether the water supply valves behind the machine are fully open.

What is a sink unicouple and why does it matter?

It is a hose that connects the washer to a sink faucet instead of fixed valves. The faucet has to be running for the washer to fill, so turn on the sink water before you start the cycle.

Water is on but the message stays. Can you help?

Yes. We test the flow at the inlet and look for debris in the screens or a failing inlet valve. You get a written price before any work, and our repairs include a 30-day workmanship warranty.

Book a visit

Still seeing Confirm H2O Supply is ON?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 547-5545