Error code · Cooktop

GE Profile Induction Cooktop E and c Alternating: Keypad Needs Clearing

Low risk · DIY check OK

Code: E alternating with c
Appliance: Cooktop
Brand: GE
Warranty: 30-day workmanship

What E alternating with c means

On GE Profile induction cooktops PHP900 and PHP960, an E alternating with a lowercase c is the Clear Keypad alert. The keypad is sensing continuous activation of one or more pads, which can happen when water, food spills, a utensil or other objects are sitting on the touch controls. The cooktop treats a pad that never releases as a stuck key and stops accepting commands until the area is cleared, so the alert usually points to something resting on the glass.

Common causes of E alternating with c

Water or spilled food on the keypad area
Utensil, pot lid or towel resting on the touch controls
Moisture or residue that makes a pad read as constantly pressed

✓ One safe check you can try

1. Clean and dry the keypad area and clear off anything resting on it, including cloths, lids and utensils. 2. Touch ON/OFF to reset the controls. 3. Select the power level again. 4. If the alert persists after the glass is clean and dry, call for service.

! Why to stop there

If E and c keep returning on a clean, dry cooktop, we check whether a pad or its sensing circuit is reading a false touch.
We also check the control for moisture damage.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Cooktop codes

E alternating with oGE Profile Induction Cooktop E and o Alternating: Over-Temperature Alert Flashing codeGE Newer Cooktop Flashing Error Code: Write It Down and Call ON / Power indicator blinkingGE Induction Cooktop ON Indicator Blinking: Pan Type, Size or Position Power / ON indicator blinkingGE Radiant Touch Cooktop Power Indicator Blinking: Pads Touched Too Early WAITGE Glass Touch Cooktop Message "WAIT": Touch Board Starting Up Hot surface indicator stays onGE Cooktop Hot Surface Light Stays On: Radiant and Induction Behavior Control LockGE Cooktop Control Lock Light: Touch Controls Locked Out Element drops powerGE Induction Cooktop Element Drops Power Mid-Cook: Overheat Protection

E alternating with cE alternating with c questions

What does E alternating with c mean?

It is the Clear Keypad alert: the cooktop senses constant activation of one or more pads. Water, spills, a utensil or another object on the controls is the usual reason.

How do I clear it?

Wipe the keypad area clean and dry, move anything off the controls, touch ON/OFF, and select the power level again. The cooktop should respond normally once nothing is pressing the pads.

What if it comes back on a dry cooktop?

Then a pad may be reading touch that is not there. That needs a test of the keypad and control, which is what we do on the visit.

Book a visit

Still unsure about E alternating with c?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 547-5545